Our primary basis for processing your data is for the performance of the contract we have with you to provide mortgage and insurance advice and intermediation services. We will also process your data where we have a legitimate interest to do so, such as to enable us to meet our legal and regulatory responsibilities to you and the Financial Conduct Authority.
We receive information about you when you complete a paper or electronic form, if you contact us by telephone or email and when we meet face to face in person or remotely. We also receive information about you from other sources. For example, if you give us your consent to obtain credit or medical information or give us authority to seek information from any third party.
Our primary basis for processing your data is for the performance of the contract we have with you to provide mortgage and insurance advice and intermediation services. We also process your data where we have a legitimate interest to do so, such as to meet our legal and regulatory responsibilities to you and the Financial Conduct Authority.
We receive information about you when you complete a paper or electronic form, if you contact us by telephone or email and when we meet face to face in person or remotely. We also receive information about you from other sources. For example, if you give us your consent to obtain credit or medical information or give us authority to seek information from any third party.
Your home may be repossessed if you do not keep up repayments on your mortgage or other debt secured on it.
We maintain high service standards and have a thorough, fair complaints procedure.
If unresolved, you can ask the Financial Ombudsman Service to step in at www.financial-ombudsman.org.uk.
Active Mortgage Services Limited is authorised and regulated by Financial Conduct Authority, FCA number: 473140.
Registered in England & Wales. Registered number: 046004659. Registered address: 3 Highcliffe View, Westgate, Guisborough, Cleveland TS14 6AY.
